Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail''s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Glasgow.The roleJob Details:Role: Customer Service Advisor (Complaints)Location: CE, Glasgow Mail Centre, 20 Turner Road, Glasgow. G21 1AAStart date: 29/06/2026Pay Rate: £13.52 per hourContract: Temporary (up to 12 weeks, with potential extension)Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Please note that Saturday flexibility is required. Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilitiesProvide first-time solutions for customers via telephone and email.Handle consecutive phone calls and manage complaints effectively.Deliver excellent quality of service within agreed handling time.Skills and experiencePassion for delivering great customer experiences.Confidence in taking consecutive phone calls and handling complaints.Ability to prioritize and manage workloads.Flexible and adaptable to changing customer demands.Enthusiastic and responsive.Self-motivated, able to work independently or as part of a team.Abilit