Company profile: The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Support Representative to join their team. Title: Customer Support Representative Salary:£27,000 - £28,000 Role and Responsibilities: To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure accuracy when sending information to customers and raising sales orders and production documentation. Key Accountabilities: Develop close relationships with customers and provide a professional first point of conduct. Create a relationship where customers are confident in the information they receive and within our business. Ensure supply and production is seamless throughout the sales order and production process ensuring orders are received on time and in full. To ensure proactive contact and account management is maintained at all times and target to resolve issues within hours with regular updates to the customer. To ensure the effective coordination and distribution of information both internally and externally. To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible. To manage and maintain customer forward usage where applicable to ena