ITSM Service Manager+ Long term project+ High security clearance required+ Fully onsite in North West+ 600 to 700 per day - Inside IR35+ DV Cleared OverviewThe ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. The role focuses on protecting systems, data, and services while ensuring security is embedded into project delivery-not bolted on at the end. We''re looking for an experienced Service Manager to take ownership of IT service delivery across a fast-paced, business-critical environment. This role sits at the heart of operations - ensuring services are stable, performant and continuously improving.The RoleAs Service Manager, you''ll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes.Key ResponsibilitiesOwn and manage IT services across their full lifecycleLead ITSM processes including Incident, Problem, Change and Service Request ManagementEnsure SLA and KPI targets are defined, monitored and achievedChair CAB meetings and oversee change governanceDrive service improvement initiatives and CSI plansAct as the key escalation point for major incidentsProduce service reports and present performance insights to stakeholdersManage third-party suppliers and ensure contractual service obligations are metExperience RequiredProven experience in a Service Manager or IT Service Delivery roleStrong working knowledge of ITIL