We have an exciting opportunity to join a well-known distribution company based in South East London, SE1. We have an opening available for capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaise with customers and drivers, responding to parcel enquiries, and driver debrief. as well as helping within warehouse department (scanning and picking). You will offer support to their transport team whilst contributing to the day-to-day running of the department. What you will be doing: Ensuring that customers'' urgent packages get to the right place, on time Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery Entering data into client''s in-house tracking system Running clear and effective communication and collaboration with the team, your manager, and other operations stations Adhering to client''s processes, procedures and controls, and regulatory requirements The Moving of and Scanning of Packages within a warehouse environment to enable visibility for team members and customers What do you bring with you: Strong communication and interpersonal skills Ability to work in a fast-paced environment with strict deadlines Good time management and attention to detail Confi