Operations Manager - Client Operations Location: Greater London Area, UK Business Unit: Client Operations Reports to: Head of Client Operations About the Role We are seeking an experienced Operations Manager to join our Client Operations team at our modern facility near London. This is a crucial role focused on retaining, growing and developing business relationships with our key customers whilst setting the highest standards for our operations team. As the customer''s representative within our business, you''ll ensure exceptional service delivery while maximising profitability. You''ll be the primary interface between our company and customers, both commercially and operationally, managing everything from day-to-day queries to developing new opportunities and integrating innovative services. Key Responsibilities Customer Management: Serve as the main daily operational and commercial point of contact for customers Act as customer point of contact for technical queries, implementations and process changes Build and maintain excellent relationships with customer contacts Review and respond to customer complaints in line with SLAs Plan and attend customer review meetings Operational Excellence: Work closely with Warehouse teams to ensure process adherence Lead Cycle Count programmes and annual physical inventory processes Manage production of KPI data and analyse performance against agreed targets Coordinate internal customer audits Ensure customer reports are produced and deliv