Senior customer relations officer (Complaints) - 6 month contract Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis. Main Responsibilities:Accurately managing a complaint caseload Working closely with the FOS Undertaking route cause analysis Contribute to Treating Customers Fairly (TCF) and raising conduct issues Keep up to date with regulatory developments Play a role in improving customer experiencesKey Skills:Strong FCA regulatory knowledge for complaints handling Strong understanding of the FOSExcellent communication and interpersonal skills.If this sounds of interest, click apply OR email your interest to BTECH_RESERVED_CHARTICK.