An exciting opportunity has arisen for an Events Operations Manager to join a leading sporting and leisure venue in Middlesbrough on a 1-year fixed-term contract.This role is responsible for overseeing the delivery of a wide range of corporate and private events, including lunches, dinners, weddings, Christmas parties, conferences, presentations, exhibitions, training sessions, sales promotions and product launches. The successful candidate will play a key role in ensuring all events are delivered to the highest standards while creating an exceptional customer experience. This is a fantastic opportunity to plan and deliver a diverse programme of events throughout the year, working alongside an experienced and dedicated team in a fast-paced and dynamic environment.The Role Manage the conference and events operation budget, ensuring staffing resources are used efficiently and equipment is properly maintained. Lead the recruitment, training, development and performance management of all conference and events staff, maintaining appropriate records and ensuring compliance with legal requirements. Ensure consistent delivery of high-quality service standards across all conference and events operations. Ensure all activities comply with company policies and procedures. Deliver a seamless customer journey, maximising customer satisfaction and ensuring event delivery meets client expectations. Handle customer enquiries and complaints professionally and efficiently. Ensure all operati