Repairs Scheduler Housing Association South West London £Competitive 3-Month Temp to Perm Interviews: 28/07 Start: 04/08 We re recruiting a Repairs Scheduler for a Housing Association in South West London. This is a 3-month temp-to-perm opportunity, perfect for someone with housing or repairs experience who thrives in a busy, customer-focused environment. You ll be the link between operatives and residents, ensuring repairs are triaged, scheduled, and completed efficiently, while providing excellent service across multiple channels. Key Responsibilities: Handle customer queries via phone, email, webchat, social media, and face-to-face Triage repair requests and allocate to the appropriate team/contractor Manage and monitor appointment bookings and workloads Ensure operatives have clear, efficient schedules and the tools to deliver Reallocate rejected or incomplete tasks promptly Collaborate with internal teams to resolve issues and improve processes Accurately log job data, completion notes, and performance metrics What We re Looking For: Experience delivering first-class customer service and planning/ schedulling experience, ideally in a repairs or housing setting Ability to investigate, evaluate, and resolve issues quickly Confident with IT systems: Word, Excel, databases, and email Strong communication, organisational, and problem-solving skills The Ideal Candidate Will Also: Communicate authentically and adaptably with a diverse range of people