Resident Liaison Officer Retrofit Programme Location: Winchester, with local travel across the district Salary: £18.71 per hour PAYE Contract: Full-time, Temporary (with potential for extension) 3-6 months Are you passionate about making a tangible difference in people''s lives? Do you thrive in a customer-focused role and enjoy being the vital link between services and the community? We are seeking a dedicated Resident Liaison Officer to support the delivery of a high-profile retrofit programme improving homes across the district. The Role: Working on behalf of a social housing provider, you will be the key contact for residents impacted by energy efficiency and retrofit works to their homes. You ll ensure tenants are informed, consulted, and supported throughout the process. From coordinating meetings and surveys to managing feedback and liaising with contractors, your role will help make the programme a success while ensuring the resident voice is heard every step of the way. Key Responsibilities: Provide clear, empathetic communication and support to residents during property improvement works Organise and attend community meetings, sometimes outside regular office hours Identify and support vulnerable residents, tailoring your approach to individual needs Collaborate with internal teams and contractors to overcome access or communication challenges Create and manage resident engagement plans, surveys, and feedback analysis Represent the residents'' perspective in servi