Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and