Job Title: IT Team Leader Type: Full Time, Permanent Location: Milton Keynes, Buckinghamshire Ref. No: 1011 Salary: 50,018 per annum Shifts: Suez Shift Pattern (12 hr rotating days and nights) Please note you must have full and legal rights to work in the UK or Ireland. (We cannot sponsor or support VISA applicants). We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes. This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment, where system uptime and performance are critical to success. About the Role: As IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance. You will: Lead, support, and coordinate the IT team on shift Act as the main escalation point between the client and internal teams Ensure effective shift handovers to maintain operational continuity Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS) Monitor server availability and carry out system updates Design and execute test scenarios to identify system issues Analyse operational data and reports to drive continuous improvement Maintain and update helpdesk ticketing systems Create documentation, user guides, and training materials Deliver training