Housing Officer

Housing Officer Home based but offices at bpha, Manton Industrial Estate, Bedford (MK41) From 35,500 (including Car Allowance) depending on skills and experience Permanent Full time (37 hours per week) Role Description: Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service. As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration. Responsibilities: Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly. Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard. Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus. Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers. Estate inspections: Conduct regular estate inspections, monitor estate services, an
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