Job Title: Production Support/Service ManagerLocation: Manchester Ideally but will consider EdinburghGlobal Banking ClientEmployment Type: ContractC9 level About the Role: We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring operational excellence, security compliance, and seamless incident and change management across complex, high-volume systems.Key Responsibilities:3rd level expertise, providing strategic oversight and hands-on support across two major platforms: Payments and Franchises.Lead incident management and problem resolution, collaborating closely with DevOps and Engineering teams.Drive change management processes, ensuring minimal disruption and maximum efficiency.Champion security best practices, proactively identifying and mitigating vulnerabilities.Enforce and evolve technical standards and operational best practices across platforms.Maintain strong governance and reporting across service performance and risk areas.Technical Skills andamp; Experience:Proven experience in production support, service management, or platform operations within financial services.Strong understanding of Kafka, AWS, and Stream SetsSolid grasp of security principles, vulnerability management, and compliance frameworks.Experience working in DevOps environments and managing cross-functional engineering teams.Excellent communication and stakeholder ma