Shape the future of housing support real projects that deliver change for colleagues and tenants. Customer Experience and Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We''re a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we''re offering students the chance to intern in our Customer Experience Team where you''ll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You''ll apply your academic knowledge to real-world challenges working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You''ll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services directly benefiting colleagues and tenants. Your day to day will see you: Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. Contributing to the prepa