The Skills You''ll Need: Customer Service, Logistics, Supply ChainYour New Salary: £33kLocation: West London/ hybrid - 2 days a week in officeJob status: 6-12 months maternity coverStart date: ASAPWorking hours: 8.30am - 5.30pm Monday-FridayWho You''ll Be Working for: Leading IT accessories business.What You''ll be Doing Each Day:To manage the order-to-delivery (OTD) process across EMEA customers, acting as a key interface between internal teams (Sales, Planning, Logistics) and external partners (LSPs and customers). This role blends customer service and logistics coordination to maximise fulfilment, revenue, and customer satisfaction.Manage the order-to-delivery (OTD) process for a defined group of customers and/or countries, ensuring timely and accurate fulfilmentProcess and release all sales orders in line with agreed service levels to meet internal and external expectationsAct as the primary operational contact for assigned accounts, delivering excellent service and support across the pre- and post-sales cycleProactively communicate with customers and Sales Managers regarding delays, shortages, or fulfilment issues, ensuring full transparency and minimal disruptionCollaborate closely with the ATP/Customer Planner to maximise case fill rate and revenue potentialCoordinate with Logistics Service Providers (LSPs) to ensure timely and accurate picking, packing, and delivery, with a focus on OTIF performanceMonitor LSP performance and actively challenge poor service or ineffic