Client Services ManagerLocation: Weybridge, SurreyBenefits: Private healthcare • Annual performance bonus • 25 days holiday + your birthday off • Life Insurance • Pension scheme • Parking • Shuttle Bus About UsWe''re a growing, ambitious company specialising in the Collections and Recoveries sector within Financial Services. Our clients include utilities providers, telecoms organisations, banks, and lending companies. We use our expertise and technology to help them optimise their recoveries and improve customer outcomes.We''re now looking for a Client Services Manager to join our energetic Client Services team and play a key role in delivering exceptional service, strengthening client relationships, and supporting our commercial objectives.The RoleAs a Client Services Manager, you will oversee a portfolio of client relationships, ensuring satisfaction, retention, and long-term success. You''ll lead and develop a team, drive service improvements, and use your strong understanding of our systems and processes to resolve escalations efficiently.This is a great opportunity for someone who enjoys building relationships, improving service delivery, and leading people in a fast-moving environment.Key ResponsibilitiesLeadership and Team DevelopmentRecruit, train, motivate, and support Client Service team members.Set clear goals and monitor performance to ensure high-quality service delivery.Client Relationship ManagementAct as a primary contact for clients, building strong and trust