Customer Service and Credit Administrator - 12 month maternity contractSalary 30,000 Based at Stockley Business Park, Uxbridge Office-based role A well-established company in the printing industry is seeking a Customer Service and Credit Administrator to join its team at Stockley Business Park, Uxbridge. You will be delivering high-quality after-sales support, handling spare parts enquiries and complaints, processing credits, resolving invoice queries and coordinating returns and courier logistics. You''ll work closely with customers, internal teams, suppliers and warehouse partners to ensure a smooth and efficient service.Candidates must be available immediately for a 12-month contract, looking to start ASAP!Key ResponsibilitiesHandle customer enquiries and complaints relating to spare parts, ensuring timely and effective resolutionProcess credits for spare parts and consumables accurately and in line with company proceduresInvestigate customer invoice queries and record all complaints and relevant details within the dispute management systemPrepare courier documentation, including commercial invoices and customs declarationsCoordinate collections from customers, internal departments, and third parties via courier servicesCreate and manage return deliveries within the logistics systemMonitor and review courier performance against agreed service levelsMaintain and develop effective working relationships with the outsourced warehouse providerWork collaboratively with internal