Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.Pay Rates:Office Hours: 21.50 PAYE 27.48 UmbrellaOut of Hours: 25.29 PAYE 32.27 UmbrellaContract: TemporaryWorking Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.Key ResponsibilitiesRespond to emergency telephone and alarm calls promptly and professionallyAssess urgency levels and coordinate appropriate responsesVisit service users when required to provide practical and emotional supportLiaise with emergency services, next of kin, and external agenciesMaintain accurate records of all calls and actions using computer systemsInstall telecare alarms and associated equipmentRespond to housing and repair emergencies for sheltered housing residentsHandle out-of-hours emergency housing enquiries, including homelessness callsContact keyholders and relevant parties during emergency situationsSupport vulnerable residents and ensure their wellbeing during incidentsWorking PatternMonday to Friday during core operational hoursRequired to work out-of-hours sh