This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction. This role encompasses a diverse range of responsibilities, including: Manage the entire process of claims administration from initial contact through to all-party liaison and administration. Maintain accurate records of customer interactions, jobs, and feedback. Prepare and send job confirmations, invoices, and other necessary documentation. Track job progress and follow up with the team to ensure completion within deadlines. Effectively address and resolve queries and complaints escalate to team lead where appropriate. Handle emergencies with poise and efficiency. Liaise with customers and the team to find solutions quickly and minimize disruption. Maintain professional communication with customers, insurers, and colleagues. What We''re Looking For A dedicated Claims Administrator with a proven track record of excellence in previous roles. A problem-solving mindset and ability to handle challenges efficiently. An enthusiastic and confident individual with exceptional written and verbal skills. Excellent communication skills, with the ability to work under tight and busy timescales. A team player who excels in a collaborative environment, contributing to shared goals