Job Title: Housing Officer (Part-time) Location: Harlow Salary: £18,062 - £18,969 per annum Job type: Part Time, permanent Job description Working hours: 18.75 hours per week (banking 15 minutes towards the shut down between Christmas and New Year) Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment? Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as: Breaches of tenancy conditions Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties Consultation and liaison for Improvement programmes Managing our estates through regular inspection and co-ordinating responses and actions Dealing with resident requests for alterations in their home The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, exper