Solution Architect - Microsoft Dynamics 365 (Customer Engagement and Contact Centre / Omnichannel)Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 yearsAbout the RoleOur client, a leading global technology and digital transformation consultancy, is seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions.This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health.As a Solution Architect, you will play a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You''ll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose.Key ResponsibilitiesLead the design of end-to-end Dynamics 365 CE and Contact Centre/Omnichannel solutions.Translate business requirements and user needs into robust, scalable technical architectures.Design with a focus on security, performance, accessibility, and scalability.Define and oversee integration architectures, leveraging the wider Microsoft technolog