Head of Customer Operations Heat Utilties Energy Heat NetworkRockcliffe, Cumbria 50,000 + 60,000 + Bonus + Benefits + Training + ProgressionAre you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail function?On offer is a senior leadership opportunity where you will take full ownership of customer operations and play a key role in building and improving systems, processes, and service delivery within a growing business.This company is a fast-growing organisation operating within the low-carbon heat network sector, with a strong reputation for delivering innovative energy solutions. They have a growing portfolio of projects and a clear expansion strategy, putting them in an excellent position for long-term growth.In this role, you will lead the end-to-end retail function, overseeing customer service, billing, and revenue operations while driving performance and continuous improvement. You''ll play a key role in shaping customer experience and operational strategy as the business scales.This is a fantastic opportunity to step into a leadership role where you can take ownership, drive change, and develop a high-performing team within a company that is investing heavily in growth and future capability.The Role Lead the day-to-day retail operations supporting a growing customer base Take full PandL responsibility for the retail business function Oversee billing, metering, customer service, and revenue m