As Internal Sales Manager, Mortgages you will be responsible for the management of a team of internal telephone-based Business Development Managers ensuring they are actively engaged in proactive outbound sales activity daily to our broker partners across the clubs and network channels, achieving their daily activity KPl''s. mortgages.The team will primarily focused on promoting our residential and buy to let mortgage products whilst also developing a good working knowledge of other West One lending products.This will include working with the Head of Intermediary Sale and Distribution s to determine calling strategy and plans for the team ongoing to ensure focus on the business requirements.Key AccountabilitiesTo support and develop relationships with introducers to residential mortgage division (specifically mortgage introducers, clubs, networks and packagers) to support delivery of new business targets and customer service SLA''sSpeaking to our introducers and handling new business enquiries, including criteria and case submission queriesAssisting broker partners with any aspect of broker registration, case submission requirements and support/guidance on using our broker portalAssisting the TBDM team in dealing with enquiries and case management including coaching and support towards delivery of sales targets.Handling case referrals where enquiries sit outside of standard criteria and being a point of approval for accepting exceptions.Monitoring the outbound activity of the