Monday to Friday 09:00 till 17:00 2 Year as helpdesk Coordinator Essential Key Responsibilties: Process reactive and planned estates and facilities work orders and assign them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Ensure all tasks have correct priority status assigned to them and where appropriate and with the guidance of the Systems Manager, make amendments ensuring that the internal client is made aware of the changes. Under the guidance of the Systems Manager, liaise with contractors where such work orders cannot be completed by the on-site estate and facilities team, and request quotes where required. Under the guidance of the Systems Manager, liaise with the estates and facilities team where advice is required to action a work order or where the work order is complex in nature. Under the guidance of the Systems Manager, prepare randomly selected work orders for the purpose of quality checks and carry out physical quality checks, and document findings, taking corrective actions as required. Take ownership of work orders from issue to completion. Ensure that the helpdesk users are kept abreast of all or any progress relating to their work orders. Organise and implement pre-planned maintenance schedules. Manager and monitor the shared Helpdesk inbox. Raise and track purchase orders. Monitor and track invoices, ensurin