Support Engineer, Ferndown, £35,000 As a Support Engineer within this leading SaaS provider, you will play a vital role in investigating and resolving issues whilst managing application systems. Working closely with the wider support team, this role is an exciting opportunity to join a growing organisation trusted by customers throughout the UK with a renowned name for product quality and excellent customer service. Background and Benefits Rubicon s client began 20 years ago and has since grown to become a market leader with over two million customers currently, and tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture. The Support Engineer will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment in the pension scheme. Support Engineer Responsibilities Investigating and troubleshooting reported issues. Resolving technical issues and managing service desk tickets. Handling inbound telephone calls and emails. Escalating issues and risks. Out of hours support on a rotating basis. Support Engineer Skills and Experience Required Service desk experience in an ITIL-based environment. Application support experience, with knowledge of programming languages. Experience working within SLAs. Technically minded with high attention to det