IT Service and Operations Manager Reference number: (phone number removed) Salary: £59,900 per annum + 25 days Annual leave + Pension Scheme Location: The office location is at Woodham Lane, New Haw, Addlestone, Surrey KT15 3LS. Contract type: Permanent Working pattern: Flexible working, Full-time, Job share, Part-time The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK. We are recruiting for a VMD Service and IT Operations Manager About the job The Service and IT Operations team is responsible for the live running and maintenance of the VMD services available to users. The team will also take on the service management relationship between VMD and a managed service provider for our public facing VMD digital services. As the IT Service and Operations Manager, you will agree and monitor IT service levels across all relevant business functions, managing an operations team with a user-centric support approach, focused on service availability, security and performance. In addition, VMD has initiated a program to incrementally replace legacy systems and migrate workloads to cloud. The delivery pipeline for this will extend over the next two to three 3 years. The Service and IT Operations Manager will play a key role in ensuring that new services are safely and securely taken on, providing assurance to t