Customer Services Executive (Partially Remote working) (Partially Remote working. Hours of work 1 pm 10 pm Monday Friday) The successful candidate will have to complete 2 full weeks of training on location. Initial training will be in their Corby office before transitioning to a fully remote role. Salary range £28,000 - £30,000 per annum Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada. Job Overview Handling customer enquiries, processing orders, and managing shipping and delivery through to completion. Responsibilities Provide professional customer service via email and phone Manage and resolve customer enquiries, including small technical questions Accurately process customer orders and update internal systems Coordinate order picking, packing, and dispatch with the US warehouse Track shipments and resolve issues such as delays, lost items, or delivery discrepancies Follow strict internal procedures and maintain accurate records Communicate clearly with customers, couriers, and internal teams Requirements Strong customer service experience Excellent written communication and email etiquette High attention to detail and accuracy Proficient in Microsoft Excel (sorting, filtering, formulas, lookups) Ability to follow structured processes and work independently Strong problem-solving skills, especially in logistics or delivery issues Experience with NetSuite (ERP) is an advantage Qualities we value Reliabl