Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you re ready for a career change and want to make a real difference. Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work. We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you re motivated by making a difference through improvement. Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you ll shape and deliver improvements that align with Battersea''s culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change. You don t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer