Junior 2nd Line Support Engineer
Location: Hursley, 5x a week
Clearance requirements - SC eligible 5yrs uk residency
Salary: -28,000 per annum

We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

• Provide 2nd line support for critical applications and infrastructure in a high-availability environment.

• Respond to and resolve incidents escalated from 1st line support, taking ownership from diagnosis through to resolution or escalation to 3rd line/vendor where required.

• Ensure effective communication with users, clients, and delivery teams throughout the incident lifecycle.

• Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds.

• Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements.

• Maintain detailed documentation of issues, fixes, and known errors to support continuous improvement.

• Participate in change management, patching, and system maintenance activities as required.

• Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards.

• Proven experience in a 2nd line support or application support role within a live service/critical environment.

• Knowledge of:

  • Netcool (event monitoring)

  • ServiceNow (SNOW) or equivalent ITSM tool

  • PowerShell scripting for automation and troubleshooting

  • SQL (queries, troubleshooting)

  • Oracle databases

  • SolarWinds (infrastructure monitoring)

• AIX (UNIX administration and support)

• IBM MQ (messaging middleware)

• AWS (EC2, VPC - cloud infrastructure basics)