Job Description: Overview We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security and convenience in parking management. Job Purpose To provide comprehensive field-based electronic and electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment. Main Duties Provide mobile engineering support to the company installations in the field. React to faults and incidents relating to products throughout the region. Carry out commissioning of products and first-line training to customers. Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs). Effective communication with support staff. Liasing with customers to provide technical advice and support. Working closely with the Technical Support Manager to deliver a best-in-class level of support. Person Specification Electrical and Mechanical Engineering experience within a field-based role is essential. Ability to fault find with an attention to detail and a determination to succeed. Good verbal and written skills. A desire to build and maintain collaborative working relationships with internal and external stakeholders. A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products. A drive and passion for con