Step into a rewarding career opportunity as a Customer Service Manager , where leadership meets innovation in an environment dedicated to excellence. This role offers the chance to lead a dynamic customer service team, drive operational efficiency, and contribute to the company''s ambitious goals. With a focus on professional development, collaboration, and continuous improvement, this position is perfect for someone looking to make a meaningful impact in a supportive and growth-oriented setting. What You Will Do: - Lead, coach, and motivate the customer service team to achieve exceptional results.- Manage daily operations to ensure efficient workflows and high-quality customer interactions.- Oversee the resolution of customer enquiries and issues with precision and professionalism.- Drive performance improvement projects and implement innovative solutions.- Collaborate closely with external sales, finance, marketing, and international teams.- Ensure compliance with internal controls, trade regulations, and quality standards. What You Will Bring: - Proven experience in managing a customer service or internal sales team.- Strong knowledge of SAP systems and CRM tools.- Exceptional leadership and people management skills.- Analytical expertise with the ability to use and manipulate commercial data.- A customer-focused mindset with excellent communication and problem-solving abilities. As a Customer Service Manager , you will be instrumental in shaping the customer service offer