An exciting opportunity has arisen for an experienced Import Customer Service Coordinator to join a busy and growing freight forwarding operation based in Hayes, near Heathrow.Monday to Friday pmThis role is ideal for someone with previous airfreight import experiencewho enjoys providing exceptional customer service, managing shipments from start to finish, and building strong relationships with clients and overseas partners.You will be responsible for ensuring import shipments are handled efficiently, compliantly, and delivered to the highest service standards.Key ResponsibilitiesManage airfreight import shipments from origin through to final delivery.Act as the main point of contact for customers, providing shipment updates and resolving queries.Liaise with overseas agents, airlines, hauliers, and internal departments to ensure smooth movement of freight.Monitor shipment progress and proactively resolve any operational issues.Handle customer service enquiries and maintain excellent client relationships.Ensure customs and compliance requirements are met accurately and within deadlines.Prepare and review shipping documentation.Assist with quotations and pricing requests.Support invoicing processes by checking job files for accuracy and profitability.Maintain accurate records and update internal systems accordingly.Key SkillsPrevious experience within airfreight imports is essential.Good understanding of customs procedures and import documentation.Experience completing or supp