Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don''t tick every box. If you''re excited about working for us and have most of the skills or experience we''re looking for, please go ahead and apply. We''d love to hear from you!About the roleHargreaves Lansdown (HL) are now recruiting for skilled Complaints Handlers to join our team. In this role, you will be part of our client-focused Client Services function, delivering exceptional customer service even in challenging situations. You will be responsible for investigating client complaints to ensure appropriate outcomes and contribute to fostering a customer-centric culture within the organisation.What you''ll be doingInvestigating client complaints, and providing written and verbal responses within timescalesProviding excellent client experience, when handling their complaintsWorking as a key member of the Client Services function, to support root cause analysis, and work with key stakeholders to continually strive to deliver an excellent serviceFinal point of contact when dealing with complaintsWork as a team to deal with complaints in a timely mannerAble to turn complex queries into simple ones, that you can translate back to clientsAbout youExperience in handling regulated complaints, ideally in the