Your new company One of the UK''s fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.Your new role As a Customer Service Administrator, you''ll be the first point of contact for customer queries and a key support to the franchise network. You''ll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service.Key Responsibilities:Respond to customer enquiries via phone, email, and social mediaLog and resolve complaints with professionalism and empathyLiaise with store managers and franchisees to investigate and resolve issuesMaintain accurate records using CRM and internal systemsMonitor feedback trends and escalate recurring issuesSupport promotional campaigns and service updatesAssist with admin tasks including data entry, reporting, and documentationContribute to improving customer service processes and toolsWhat you''ll need to succeed In order to be successful in applying for the role of Customer Service Administrator, you will have:Experience in a customer service or administrative roleExcellent communication and interpersonal skillsStrong attention to detail and organisational abilitiesProficiency in Microsoft Office and CRM systemsA calm, solutions-focused approach under pressureA team player with a positive, can-do attitudeIdeally, familia