HR Consultant12-Month Contract 25 per hour Hybrid - 2-3 days per week in the Whitley office, CoventryThe OpportunityMy client is seeking an experienced HR Consultant to join a dynamic HR Direct Contact Centre team on a 12-month contract. This is a hybrid role, combining remote working with 2-3 days per week on site at the Whitley office.As the first point of contact for employees and managers, you''ll play a critical role in delivering accurate, timely, and employee-focused HR guidance across a wide range of people-related queries. If you enjoy fast-paced environments, problem-solving, and making a direct impact on employee experience, this role offers the perfect platform.The RoleWorking within the HR Direct Contact Centre, you will manage and resolve HR queries covering areas such as recruitment, performance, reward, absence, and employee relations. Queries are received via email, portal, and virtual assistant, with outbound calls made where deeper discussion is required.You''ll also support daily operational activity, including absence reporting and managing inbox queries, ensuring all interactions meet agreed service levels and quality standards.Key ResponsibilitiesAct as the first point of contact for UK-based employees and managers on HR policies and proceduresDiagnose queries effectively, identify relevant policies, and guide employees and managers on correct applicationCoach managers using sound employment law knowledge to ensure consistent and compliant decision-maki