Title: Customer Service Advisor Salary: £13.50 per hour Location: Sittingbourne, Kent Contract: 12 Months Hours: Monday - Friday, 37.5 hours Be the Voice that Makes a Difference Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect. The Perks: Recognition and rewards: Monthly awards for top performers and opportunities for customer service qualifications.Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.Flexible working: Option to work from home one day per week once trained.Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.Travel: Free on-site parking for all staff. Responsibilities: Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner.Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients.Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focusCollaboration: Work closely with internal colleagues and warehouse/delivery pa