Service Administrator
Salary: -27,500 - -30,000 some flexibility available
Location - South Woodham Ferrers
Monday - Friday 9am - 5pm

We are working with a business established for over 50 years who are in a growth phase.

Following an exciting period of change and the centralisation of two offices into one, we''re looking for a highly organised Service Administrator to join a busy team.

As an established business in Air Conditioning, Refrigeration, and Building Management Controls, my client prides themselves on delivering a professional, seamless service to their clients.

This role is central in keeping the Service Department running smoothly - coordinating and scheduling engineers, managing data, and ensuring customers always receive the best experience.

What you''ll be doing As a Service Administrator

• Scheduling and booking planned maintenance visits.
• Coordinating diaries for our team of service engineers.
• Checking timesheets against vehicle tracker data, then uploading to our system.
• Being the first point of contact for service and maintenance queries.
• Preparing and issuing service-related quotations alongside management.
• Keeping our systems accurate and up to date (Joblogic, SAGE, Excel).
• Processing warranty claims, recalls, and replacement parts.
• Supporting compliance with industry standards, including F-Gas.
• Assisting with the management of 15,000+ assets, keeping everything logged, tracked, and up to date.

What we''re looking for in a Service Administrator

• A strong administrative background, ideally in a technical or service-based environment.
• Confident with Microsoft Excel and Word (Joblogic and SAGE experience a real bonus).
• Great attention to detail and strong organisational skills.
• A proactive communicator who enjoys problem-solving.
• Knowledge of service scheduling, timesheet processing, and compliance paperwork is desirable.
• IOSH or F-Gas awareness advantageous - but training can be provided.

What you''ll get as a Service Administrator

• Salary -27,500 - -30,000 (depending on experience).
• Training opportunities (IOSH, F-Gas, and industry systems).
• Auto-enrolment pension scheme.
• Private Medical Healthcare.
• Death in Service insurance.

This is a fantastic opportunity to join a company during a key stage of growth, where your role will make a real impact every single day.

Contact Sarah Gilbertson at Netbox Recruitment on (phone number removed) Option 2