OverviewManaging Consultant - Service Management at Consultancy.uk (Capgemini Invent). Location: London. This role sits within Capgemini Invent''s Cloud Advisory capability, part of the Business Technology unit. The team supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

Your RoleAs a Service Management Managing Consultant, you will contribute to the Cloud Advisory team, delivering value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. You will enable Cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. Your responsibilities include:

Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.

Modernisation and Integration: Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.

Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.

Automation and AI Enablement: Embed automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.

Consulting Leadership and Growth: Contribute to practice development, lead sustainable transformations, and support business development.

The role may also involve contributing to business development, internal campaigns, and learning initiatives as part of broader practice activities.

What You''ll Do in Practice

Business Development – Leading or contributing to proposals, RFPs, bids, proposition development, client pitches, and client events.

Internal Contribution – Campaign development, whitepapers, and practice development across operations, recruitment, and events.

Learning and Development – Training and certifications to support career development and skills demand.

Your ProfileWe’re looking for candidates with a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

Practical experience designing and implementing Service Management frameworks aligned to ITIL v4, optimising ITSM tooling, defining operating models, and driving IT and business automation.

Client-facing experience with expertise in business case development, commercial processes, and business development.

Proven track record delivering and leading advisory engagements, managing teams, building trusted relationships, and influencing sales.

Experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, operating models, AI optimisation, and hybrid/multi-cloud environments with DevOps, CI/CD, Lean and Agile.

Experience in a consulting firm or industry with a service management background; ability to thrive in a matrixed organisation and to enlist support from peers for selling and delivering solutions.

Business development experience leveraging relationships and networks to contribute to consulting revenues.

What You''ll Love About Working Here

Opportunities to engage with leadership and experienced management to accelerate delivery capability and industry insights.

Exposure to crafting client propositions and leading high-profile transformations, with hands-on experience across technology and strategy to execution.

Formal training from industry experts on management consulting and client delivery.

A range of learning and certification opportunities with partners such as AWS, Google, ServiceNow, and Microsoft.

Unique training environments and regular showcases of digital transformation initiatives.

Team-building activities, leadership connect sessions, and away days to collaborate and learn.

Need to KnowCapgemini embraces inclusion and inclusive futures. Flexible working arrangements are available, and UK employees may request flexible working. Employee wellbeing is supported through mental health resources and wellbeing apps. Capgemini is committed to CSR and reducing its carbon footprint, with recognition as a leading ethical company by the Ethisphere Institute. Roles may require travel and time away from home. Remuneration includes flexible benefits and a variable element based on grade and performance.

About CapgeminiCapgemini is a global business and technology transformation partner helping organisations accelerate digital and sustainable change. With more than 350,000 colleagues in 50+ countries, Capgemini leverages AI, cloud, data, strategy, design, and engineering to address business needs. The 2024 global revenues were €22.1 billion.

Job informationFirm: Capgemini Invent

Location: London

#J-18808-Ljbffr