Job Title: IT Desktop Support Engineer (6-Month Contract)Location: WrexhamStart Date: ASAPContract Length: 6 months.Rate: Competitive (Inside IR35)Overview:We are seeking a skilled and customer-focused IT Desktop Support Engineer to join a dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction.Key Responsibilities:End-User Support and Hardware Management:Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.Manage hardware logistics including setup, collection, and maintenance.Support meeting rooms and manufacturing/lab devices.Software and Configuration:Install and configure software, drivers, BIOS updates, and mobile apps.Perform imaging and deployment tasks where remote execution is not feasible.Maintain software licensing awareness and manage non-standard installations.Asset and Infrastructure Management:Maintain accurate asset registers for hardware and software.Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service and Communication:Provide VIP support and training sessions for users.Record and track incidents, resolutions, and feedback.Suggest improvements to processes and document