JOB TITLE: L1 Service Desk Analyst (Out Of Hours)SALARY: £30,000 per annumLocation: NottinghamSETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings.Schedule: 7pm 7am (4 days on and 4 days off)BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.As an L1 Service Desk Analyst, you''ll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You''ll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts.JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all serv