General Manager"Hospitality expert, paddle tennis enthusiast"You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play.Full Time

Permanent Contract£50,000 - £60,000/annum, depending on experienceOnsite RoleBased at Mad Swans in the Mendips (Bristol)Mad Swans is looking for a General Manager to lead the team here in the Mendips. The General Manager role will primarily be responsible for the Restaurants, Bars and Cabin Accommodation but will also oversee the whole site and other areas within Mad Swans.Mad Swans in the Mendips is located in Farrington Gurney near to Bristol and Bath.Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.What we doWe are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.This summer, were opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.What we can do for youWe understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.We believe that to be interested is to be interesting

that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.What there is to itYoull play a central part in leading our front-of-house operations

overseeing the Restaurants, Bars and Cabin Accommodation, guiding your team to ensure smooth, high-quality service across every shift from day one.The key duties and responsibilities of this role will include:Overseeing the daily operations of the Restaurants, Bars, Event Spaces and Eco-Cabins ensuring seamless serviceTaking overall responsibility for the whole siteDelivering an amazing guest experienceProactively upsell within the Restaurants, Bars and Eco-Cabins and maximise sales revenuePromoting our Mad Swans Loyalty Programme (Topflight)Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activitiesEnsuring the whole site is clean, tidy and well-presented at all timesExecuting promotions, offers, special events and seasonal offerings to drive revenueManaging and overseeing the Assistant General Manager, The Hangout and Hospitality Manager, Reception and Housekeeping Manager and Maintenance ManagerEnsuring all areas of the site are well presented, following all standard operating procedures and delivering excellent guest serviceEnsure team scheduling is in line with bookings, forecasted volume and payroll budgetsRecruiting and training new team members to a high standardConducting regular team meetings, performance reviews and ongoing team development to create a high performing teamWorking closely with the team and being very hands on during busy periods to ensure a smooth serviceAchieving revenue and profitability targets by managing budgets, controlling costs, and maximizing salesHandling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experienceThis is a full-time (48 hours a week) permanent position and will work any five days out of seven. The salary for this role is circa £50,000 - £60,000 /annum.Location

this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.Working Hours

shift times will vary throughout the week; however, the regular operational times will be from 6.00 am to 11.00-12.00 pm.Working Days

this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.Who were looking forWe are looking for a General Manager who is:A proven and inspirational leader who leads from the frontExperienced and has previously worked in a Restaurant, Bar, or HotelAble to take full ownership of the whole site and proactively drive continuous improvementPassionate about delivering a high level of guest serviceAble to lead, motivate and inspire a teamFocussed on health and safety, employee engagement, the guest experience and cleanliness of the whole siteExperienced in managing their own PandLExcited about being part of a new concept, new brand and new openingHappy to be hands-on and assist with the day-to-day duties and operationProficient in using Microsoft Office and operating systems such as ResDiaryAn excellent communicatorHighly organised and able to multi-taskConfident, outgoing and well-presentedSelf-driven and highly motivatedProactive, positive and resilient by natureSolutions drivenComfortable working in a very fast paced environmentPlease note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.What is in it for youTips and Service ChargeFree ParkingFree Employee Meal whilst on shiftWage Stream

access your pay for hours worked before pay dayEmployee Discounts on Food, Sports, Activities, Cabins and in the Retail ShopReward and Recognition InitiativesTeam Social and Well-being Activities and EventsEmployee Referral Scheme BonusMad Swans Water BottleMad Swans HoodiePlant your own tree at Mad SwansHow to ApplyIf you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.Recruitment AgenciesWe are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.

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