Customer Service Advisor £25,000 or £13.85 per hour Temp to perm contract, fully remote or hybrid Manchester and London Monday Friday shifts scheduled between 8am 6:15pm, 35 hours per week Start Date: 10 November 2025Interview dates: Tuesday 23rd - Friday 26th September 2025 We are currently recruiting for a number of Customer Service Advisor that have a strong passion for helping people and delivering excellent customer service. The client is a large award winning Housing Association that receives 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We''re looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction If you are up for a challenge, then this role is for you! Key Responsibilities:Be the first point of contact for the housing association customers.Answers customers messages via multiple channels, such as telephone, email and any in-house packages to enhance the customer service experienceProvide accurate and appropriate information to customersKeep confidential records of customer interactions, transactions, comments and complaints, using inhouse systemsComply with company policies and proceduresLiaise with internal departments where neededPlay an active role towards