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AVK are seeking a Head of Digital Delivery to help bring clarity, consistency, and confidence to the operational systems that sit behind our projects delivery engine.Over the past four years, AVK has scaled rapidly — expanding our platform usage across Salesforce, NetSuite, Proscope, and Job Logic, while simultaneously growing our team and delivery capacity. But growth brings complexity, and we’re now looking for a seasoned operations lead to help bring it all into focus.This role will sit within the business operations team, reporting to the VP of Business Operations, with a strong partnership to our FPandA Manager and close collaboration with our Enablement Manager to ensure knowledge is embedded across teams. You''ll also work with our Head of Data to create dashboards and visibility into our project and commercial performance.You’ll play a lead role in stabilising and scaling our commercial operations — particularly through Netsuite — working with cross-functional teams to optimise how we estimate, procure, track, and report on project activity across the business.RequirementsProject Systems and Process Governance (50%)Oversee and align data, process, and systems governance across project-facing teams including Commercial, Engineering, Projects, Commissioning, and Business ServicesOwn the digital commercial and delivery processes within Netsuite and ProscopeSupport the estimation team in building estimation models, ensuring seamless handovers to project delivery teamsOptimise how we structure supply chain data and integrate the Business Services team into AVK’s broader financial and operational workflows

Cross-functional Alignment and Enablement (30%)Work hand-in-hand with the FPandA and Enablement teams to align operational workflows with financial reporting needsSupport and empower the commercial team to become Netsuite superusers, developing enablement materials and supporting structured rolloutHelp shape the future of how project data is captured, enabling better decision-making, visibility, and forward-planning

Insights and Impact (20%)Collaborate with the Head of Data to develop dashboards that surface key metrics across the commercial lifecycleDrive usage and understanding of operational insights within project teams, acting as a bridge between system data and leadership decision-making

Technical and Professional RequirementsProven experience with NetSuite (bonus points for experience with Proscope), or comparable systems within a project- or product-based businessBackground in financial and commercial operations, particularly within construction, manufacturing, or project delivery sectorsStrong pragmatic thinking — able to balance ideal processes with practical implementationA growth mindset and collaborative approach to embedding change across teamsExcellent stakeholder management and the ability to support and challenge in equal measure

BenefitsPrivate Health InsurancePerformance Bonus25 days annual leave + bank holsBirthday OffPension PlanHybrid working / Flexible workingSeniority level

Seniority level

DirectorEmployment type

Employment type

Full-timeJob function

Job function

Marketing and SalesIndustries

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