A client of ours in the Basildon area are recruiting an Import Operations Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying 45,000 - 48,000 per annum depending on experience.Key Duties include but are not limited to:Lead and manage the Import Operations team including managing annual leave and monitoring performance.Oversee trailer arrivals, inbound planning, documentation flow, and coordination with internal departments.Drive high standards of customer service.Manage daily workflow, task allocation, and staffing levels across both teams.Ensure departmental processes are followed and updated where required.Monitor and manage departmental budgets, margins, and cost controls to support profitability targets.Ensure accurate invoicing, quote sheets, import spreadsheets, and financial reporting.Identify opportunities to improve margin performance and provide regular performance updates to senior managers.Oversee the offshore Customs Processing Team.Maintain a working knowledge of customs regulations, laws, procedures, tariff classifications, and duty/VAT principles, ensuring all changes are communicated effectively to the team.Complete and oversee import and export customs declarations for air, sea, and road freight.Ensure accurate tariff classifications, duty/VAT calculations, and documentation is in place at all time.Handle enquiries regarding customs procedures, tariff classifications, duty rates, and documenta