About us:As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.Manchester Marriott Victoria and Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The VandA is the home

to Chop and Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible

event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued.Benefits:Meals and refreshments on dutyUniformsComplimentary car parkingBike to work schemePerformance based incentivesLearning and development opportunitiesAccommodation and food and beverage discounts across 7,300 Marriott hotels worldwideRecognition programmesWhat you will be doing:Meet and greet all guests and be their first interaction with the hotelProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room keyVerify guests Marriott Bonvoy number and ensure that this is correctly recorded on their reservation. If guest is not a Bonvoy member, ensure that they are invited to enrol, and benefits are clearly explainedComplete cashier and closing reports - process all payment types, vouchers, paid-outs, and charges.Count and secure bank at beginning and end of shift.Obtain manual authorizations and follow all accounting procedures.Follow company policies and procedures, report accidents, injuries and unsafe work conditions to managerDeal with all guest queries and complaints, escalating where necessaryEnsure that all shift checklists and tasks are completed correctlyMaximise revenue through proactive upselling and room salesConstantly try to exceed guest expectations and drive loyalty membershipsCoach and train other team members about brand standards and how to deliver themCommunicate with other departments to create an excellent level of service for all guestsTrained to undertake duty manager shifts, as and when requiredWhat we are looking forA warm and genuine individual who enjoys putting people firstTeam first attitude and good leadership skillsStrong interpersonal and customer service experienceAn individual that thrives in a fast paced and demanding environmentPrevious experience of IT applicationsSomeone who wants to grow and develop within the companyMarriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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