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Permanent

Administration Support Officer - Professional Support Unit

Cardiff
money-bag Negotiable
12CC4F88474E2A462FE808E467C47367
Posted 1 week ago

Provide administrative support to the Professional Support Unit. The post holder''s key duties will be: dealing with first line enquiries from service users (doctors, dentists and pharmacists in training) and the faculty; providing support and guidance, engaging and completing a range of tasks e.g. coordinating appointments; general administration and maintenance of records; to meet operational and customer service requirements of the Professional Support Unit.Responsibilities

Deal with a range of internal and external enquiries in a professional manner, establishing requirements and adapting the standard responses accordingly.Triage new referrals to the Professional Support Unit (PSU) inbox / voicemail, in liaison with the PSU Team.Process and book new and follow-up cases / appointments for the PSU within KPIs, and according to Case Manager schedules.Register new service users on the PSU Insight Database, book and send out appointments, MS Teams links / books rooms as appropriate.Enter and retrieve appropriate information from the PSU Insight Database and other relevant systems.Follow service users up and request confirmation on attendance prior to the appointment dates.Exchange information (within GDPR requirements) with relevant service users or faculty on appointment bookings, which may sometimes involve service users who are upset or anxious.Liaise with visiting service users / faculty members / stakeholders.Audio typing / typing / preparing letters and secondary referrals following meetings with residents / trainees, including sharing encrypted confidential information.Produce documentation, plan and organise meetings, take minutes and make travel arrangements.Provide administration support for educational workshops, appeals and events, produce materials, certificates and process feedback via MS Forms.Requirements

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About HEIW

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.Our Values

HEIW''s values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:Respect for All in every contact we have with othersIdeas that Improve: Harnessing creativity and continuously innovating, evaluating and improvingTogether as a Team: Working with colleagues across NHS Wales and with partner organisationsHEIW received the HPMA Award for Employee Engagement in 2019.What you can expect

a corporate induction and 90 day Welcome itinerarycompassionate leadershipa meaningful values based performance appraisal processthe opportunity to impact upon health and social care services and the lives and wellbeing of the people of WalesMany of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

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