Role Summary:

• To support the development of the Customer Service Advisors including coaching and on the job assistance of the team.  
• To ensure that key performance indicators, operational processes and recognised customer service excellence is being adhered to whilst providing specific support to team members. 
• The Senior Customer Service Advisor should be a ‘recognised expert’ for the delivery of a customer centric service to our customers.

Location: Tunbridge Wells or Epsom

Salary: £30,970

Hours of work: 35 

Contract: Permanent 

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