We are looking for a highly organised and proactive Service Co-Ordinator to join our dynamic Aftersales team. This is a fast-paced and pivotal role where you will lead and empower a team of site and field-based engineers. You''ll be instrumental in coordinating equipment repairs, fostering strong relationships with customers and site managers, and meticulously managing engineer workloads to ensure all maintenance is completed on time and to the highest standards. The ideal candidate will thrive in a busy service office environment, ideally bringing experience from the Material Handling Equipment (MHE) industry. Your exceptional attention to detail, passion for delivering outstanding customer service, and ability to navigate daily challenges with a solution-oriented approach will be crucial for success in this role. Key Responsibilities As our Service Co-Ordinator, you will be responsible for: Team Leadership and Coordination: Leading and mentoring a team of Field Based Engineers and Site Engineering Team Leaders. Collaborating with other members of the Aftersales Team to efficiently coordinate engineer deployments. Customer and Stakeholder Liaison: Serving as a primary contact for customer site managers, arranging engineer attendance for breakdowns, maintenance, and servicing. Working collaboratively with all other departments within the business to ensure seamless operations. Operational Management and Administration: Arranging and overseeing the repair of material handling