Job Description:Customer Service and Sales CoordinatorLooking for a role where you can combine great customer service with a bit of sales flair? We''re after someone upbeat, organised, and confident in spotting opportunities to upsell and cross-sell.The Role:This is a varied role combining customer service, order processing, and sales support. You''ll be the first point of contact for customers, ensuring every interaction is positive and professional. Alongside handling enquiries and processing orders, you''ll spot opportunities to upsell and cross-sell products, helping customers get the best value while driving business growth.What you''ll be doing:Answering customer enquiries by phone, email, and onlineProcessing orders accurately and keeping things movingSorting out delivery or product issues quickly and professionallySpotting chances to upsell and cross-sell productsKeeping customer records up to dateWorking with the team to make sure everything runs smoothlyWhat we''re looking for:Experience in customer service or adminA positive, friendly personality and great communication skillsAbility to juggle tasks in a fast-paced environmentConfidence in upselling and cross-selling when it makes senseGood IT skills (Microsoft Office and ERP systems)Perks:Competitive salaryCasual dressCompany pensionOn-site parkingPlease note that no terminology in this advert is intended to discriminate on the grounds of a person''s gender, marital status, race, religion, colour, age, disability