Are you an experienced Admin Support Manager who enjoys taking ownership, supporting others, and driving team performance?Do you thrive in a fast-paced lending environment where stakeholder relationships, risk awareness, and operational excellence are key?If this sounds like you, then this could be the perfect next step in your career. Apply today and let''s grow together at West One Loans.Key AccountabilitiesEnsure all administrative tasks are completed within agreed SLAs to support team deliveryDevelop training materials and support documentation to enhance team performanceOnboard and train new team members on systems, processes, and operational requirementsProduce and distribute management information (MI) to stakeholdersManage and prioritise workload across the administration functionAct as a key point of contact for internal and external stakeholder queriesSupport onboarding and maintenance of stakeholders on internal systemsMaintain accurate and up-to-date records across all systemsIdentify and implement process improvements to enhance efficiencySkills and CompetenciesStrong communication skills, both written and verbalAbility to manage multiple priorities in a fast-paced environmentHigh attention to detail and accuracyStrong organisational and problem-solving skillsAbility to identify improvements and implement solutionsIntermediate MS Excel skills (reporting and MI)Resilient, adaptable, and comfortable under pressureKnowledge and QualificationsExperience within an adm